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agent17
15-01-2013, 12:01 PM
i have been trying to contact marchant dice but no email replies and nobody answering the phone.

does anyone know if there is a problem with this company?

thanks

kingcreaky
15-01-2013, 02:17 PM
It wouldsnt suprise me if they've gone bump.

personally , from experience I wouldnt bother!, But in an effort to try and stay unbiased

try contacting James Marchant
https://mail.google.com/mail/u/0/images/cleardot.gifjames@marchantdice.com

John S
15-01-2013, 02:31 PM
does anyone know if there is a problem with this company?

thanks

.:joker: :triumphant:

agent17
15-01-2013, 02:33 PM
thanks. you've had problems?

i've been waiting a considerable time for some items...

i'll keep trying but if anyone else knows anything please let me know either by posting or pm'ing me if possible (not sure if there is private messaging or cos i'm new i can't do it)

agent17
15-01-2013, 02:39 PM
.:joker: :triumphant:

lol. does not inspire me with confidence.

i take it there is a history of issues?

Saracen
15-01-2013, 03:33 PM
Hmm, I wonder what happens to the 10 year warranty they've been offering on Kress spindles through eBay ?

Adrian.

asbo
15-01-2013, 05:31 PM
If you do a google for "Marchant Dice" you get this:

Marchant Dice Ltd - World of CNC - CNC Machine, CNC Packages ... (http://www.marchantdice.com/)

www.marchantdice (http://www.<strong>marchantdice</strong>).com/
This site may be compromised. (http://www.google.com/support/websearch/bin/answer.py?answer=190597&hl=en&?sa=X&ei=qoP1UKX5JYKd0AXDp4HQAg&ved=0CDIQpwgwAA)
We are a UK manufacturer and supplier of CNC machines, components and accessories. We specialise in CNC packages, CNC kits. We produce and stock a ...
Looks like something's definitely gone tits up somewhere.

Web Goblin
15-01-2013, 05:45 PM
I had issues with them in the past and certainly wont be dealing with them again.

JAZZCNC
15-01-2013, 07:00 PM
It wouldsnt suprise me if they've gone bump.

Bloody well hope so.!! :toot:. . . . . Thou I fear there'll be another company name appear shortly.!:greedy_dollars:

cropwell
15-01-2013, 07:22 PM
I made an order last week for a delrin nut and asked for two extras, one was any fitting instructions and the other was to scrounge some small bits. The next day Kevin Marchant phoned me to discuss the delrin nut and sent me one machined to fit my router. Everything arrived next day.

A compromised web site is generally a hacker attack or perhaps your antivirus software being a bit precious.

agent17
16-01-2013, 10:15 AM
It wouldsnt suprise me if they've gone bump.

personally , from experience I wouldnt bother!, But in an effort to try and stay unbiased

try contacting James Marchant
https://mail.google.com/mail/u/0/images/cleardot.gifjames@marchantdice.com

well that didn't work.

Delivery to the following recipient failed permanently:

james@marchantdice.com

looking more and more like there is a serious problem...

asbo
16-01-2013, 10:58 AM
A compromised web site is generally a hacker attack or perhaps your antivirus software being a bit precious.
Indeed, however that's not my antivirus popping up that warning, its Google itself.

cropwell
16-01-2013, 11:20 AM
If you search for Marchant Dice on Google it gives a warning that the site may be compromised. I have had this before with Google and it is actually an attack on the web site, which causes Google to report this. It is a problem with Google and Marchant Dice may not be aware of this. They will have to deal with Google to clear the warning.

cropwell
16-01-2013, 11:30 AM
admin @ marchantdice . com (without the spaces) worked last Friday !

marchantdice
16-01-2013, 12:05 PM
Just a quick post to update everyone regarding the subject of this post.

Firstly I can confirm we have certainly not closed or gone "bust", the very opposite in fact we are busier than ever and constantly expanding our staff as well as our product range. We have some very exciting new advances on our CNC machines which will be released for sale in the near future after a 3 month intensive R&D phase. We are currently selling a huge number of machines per month (this includes delivery and training to our customers) over our whole machine product range as well as many many orders for related components via eBay as well as via our online shop. This has meant we have met a great number of people over the last couple of years and are confident we offer an excellent service. Of course like all fast growing companies we have experienced issues with the occasional order in the past which we try to solve as efficiently as possible.

All machines are built in our UK factory (where we also stock all related components off the shelf) and we run a very open door policy where anyone is welcome to visit any time. All our machines also come with a one year guarantee as well as one year free technical and software support.

The issue regarding the website we were not aware of however the website seems to be functioning correctly so we will contact Google to ensure they check things their end.

We are currently experiencing a phone outage hence the intermittent phone connection however we hope this will be resolved in the next couple of days.

The email address james@marchantdice.com has never been a valid email address therefore you would have received a bounce back. My email is james.marchant@marchantdice.com however suggest you email any enquiries to admin@marchantdice.com to ensure they are picked up by everyone (that email account is forwarded to three people, including myself) to ensure all enquiries are dealt with promptly.

If anyone else has anything they wish to discuss albeit general or to do with an order then please email us as above and we will get back to you promptly.

Many thanks
James Marchant

Jonathan
16-01-2013, 12:28 PM
We have some very exciting new advances on our CNC machines which will be released for sale in the near future after a 3 month intensive R&D phase.

Perhaps start with researching how to mount ballscrews properly:
http://www.mycncuk.com/forums/mills-routers-lathes-commercial-machines/5594-marchant-dice-router-no-thrust-bearings.html

kingcreaky
16-01-2013, 06:24 PM
Perhaps start with researching how to mount ballscrews properly:l (http://www.mycncuk.com/forums/mills-routers-lathes-commercial-machines/5594-marchant-dice-router-no-thrust-bearings.html)

rofl :excitement::excitement:

cjellwood
19-06-2015, 02:28 AM
They screwed me over good and proppa. Took my money via bank transfer then just keep fobbing me off on email if they reply at all. Got to take them to court now ffs! Lost loads of money erfunding my customers because parts not arrived for jobs

cropwell
21-06-2015, 11:55 PM
http://www.mycncuk.com/attachment.php?attachmentid=15605&stc=1I was wondering what happened to posts. To delete members opinions because they conflict with the business interests of the forum is corrupt and dishonest.
Look at this photo, it is my MD router - what you see is the Z axis linear bearings being held in by the profile end cap, which in turn is being held in by a small bracket. This bracket is my fix to stop the linear bearing dropping out !

Defend that !


I have a piece of poor design from MD, who were absolutely uninterested when the BoB they supplied went faulty (a BoB now obsolete and was already obsolete when I bought it from them).

It is the duty of the forum to allow honest criticism with evidence and if the forum has its integrity compromised it is valueless.