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  1. #41
    lesson learned Jazz, but still doesn't alter the fact that their customer service is appalling

  2. #42
    Quote Originally Posted by John11668 View Post
    lesson learned Jazz, but still doesn't alter the fact that their customer service is appalling
    Possibly but have you considered we are not the only country struggling with Covid and they might be short-staffed.?
    -use common sense, if you lack it, there is no software to help that.

    Email: [email protected]

    Web site: www.jazzcnc.co.uk

  3. #43
    Quote Originally Posted by John11668 View Post
    lesson learned Jazz, but still doesn't alter the fact that their customer service is appalling
    I had the wrong license file for my controller and emailed Balazs with some screenshots where he spotted that I had the wrong license for my particular controller on a Sunday morning and got the correct file in 15 mins. I would check your spam filters as they can be unpredictable.
    Cheers
    Andrew

  4. #44
    Been there - checked all spam too
    License file arrived at 3AM No apology, no excuse , or anything

  5. #45
    Well life's not so bad after all. At least you've got your license file and can move forwards.
    Cheers
    Andrew

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