Axis not working properly

[Georgehun]

Hi all

I bought a 3 axis cnc router from UK and comes with computer etc.
so finally managed to put together and try it out. I used aspire for doing my drawings and Mach3 for the cnc.
I`m new for this but have to start somewhere.
So opened my program and started o run without cutters in to see.
the spindle was sitting in to the middle of the table and started from there. My machine work area is 850mmx870mm and my program was running in 750x200mm. so i did surprised why not go to left because it wont fit this way......
anyway, let it run and when reached the edge I switched off straight away. try to send the spindle manually (jog) but wont react to nothin and the software was wont let to re set.
so I switched off and back but still no joy. Today I went back and find the solution to re set the machine (google was the answer) so now the jog is working but regardless what arrow I`m press the spindle only go one way... the spindle wont move up or down but the Software showing it is moving.
and I have Two motor to shift the spindle but only one working and again wont matter what arrow I press only going one way.
They got power i guess because if machine switched off you can move them but if power up and switched on they wont move non of them.
found out it was my mistake to not re position the zero point but i thought the machine automatically pick the sizes up from the aspire program....
However now i have a CNC is doing funny things and not sure why.
I sent a few text where I get the machine but not much help I get last time... (probably he pulling the hair out what I did)
So now please someone tell me I`m not ruined my brand new machine?
I`m from Aberdeenshire if that`s help or have someone near enough here? I`m very new for this but part from that i was doing fine to make my programs etc but now I don`t know what to do.
If anyone can help or suggest anything would be brilliant. The machine should be running for ages but was a few parts was damaged for delivery and now this,....... nothing big damage so not related to any of this parts and as I said it was working before fine.
I did said to reset the software because I hoped they will get back to the starting point when it was "jammed" that would messed up something?
Hope you understand the my situation.
Best Regards
George