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  1. #1
    http://www.bobcad.com/articles/bobca...-released.html

    The new version 25 BobCAD-CAM software has many added features to speed and simplify the programming process. We also added many powerful new Toolpath & CAD options. I wanted this community to know what we have come up with and I am looking for your feed back. I know the best of the best are on this forum and I value your opinions.




    New Features
    CAD
    Preview
    UCS Generation
    Stretch
    Unwrap
    Stock Wizard
    Rectangular
    Cylindrical
    Wireframe
    Solid Model
    STL File
    Tools
    Arbors
    Holders
    Cribs
    Material Database
    Multiple Machine Setups
    2D Tool Paths
    Facing Cycle
    Pick Top
    Pick Bottom
    Surface Picking
    Loop
    Constant Z
    3D Tool Paths
    Adaptive roughing
    Automatic flatlands
    Advanced Simulation
    64 Bit Version
    Multi Core Processing

    Download Demo Link: http://www.bobcad.com/demoall
    Al DePoalo
    BobCAM Team Leader

  2. The Following User Says Thank You to aldepoalo For This Useful Post:


  3. #2
    Ye all very well But do you still tell the customer there getting the all singing dancing product to get the sale then send them the basic version.?
    Then when they challenge why and prove they where told one thing but sold another completely ignore there emails.?

    For this very reason I will never buy another BC product or recommend anyone else does. . . .Plus V23 crash's so much it's just not funny anymore. . . for the sake of other poor suckers hope V25 is more stable.!
    Last edited by JAZZCNC; 23-05-2012 at 09:12 PM.

  4. #3
    23 hours and Silence.!!!!. . . . .Ermmm yes thats the response I've allways recieved.

  5. #4
    Thanks for the heads-up Jazz..Advertising meets word of mouth head to head...no contest..9...10... your out!!
    Last edited by Ricardoco; 24-05-2012 at 07:52 PM.
    Always bear in mind that your own resolution to succeed is more important than any other - Abe Lincoln

  6. Quote Originally Posted by JAZZCNC View Post
    23 hours and Silence.!!!!. . . . .Ermmm yes thats the response I've allways recieved.
    Not only product, but customer service counts as well !!! Lack of reply is reply itself

  7. #6
    Hello Everyone, Sorry that it took so long to get back to you. We've / I've been very busy working with all of our clients that are upgrading and answering questions about the new V25.

    1) Ye all very well But do you still tell the customer there getting the all singing dancing product to get the sale then send them the basic version.?

    This is NOT a standard practice of BobCAD-CAM, but I can understand how there could be confusion of what you were demoed and what you purchased. It's been a few years now since we sold V23, but if you can PM me you contact information I will look up what happened in your account and make things right.

    2) Customer Service

    We work very hard to support and work with all of our clients. If you are having issues with BobCAD please feel free to PM or post a topic in this community. For those of you that read my threads, I do my best to provide useful information and answer questions to the best of my ability.

    3) BobCAD CAM as a Product

    V25 is the result of much hard work and is completely based on user feed back. I would like to think we've done a great job of adding features that you guys requested. If BobCAD CAM is not the right product you and your shop, that's ok. For many shops BobCAD CAM is the right solution and what we offer can stand up to really any CAD CAM system on the market IMHO.

    We have many many happy customers that use BobCAD CAM to program their parts. Doug is a great example, http://www.bobcad.com/articles/bobca...ks-for-me.html

    We also have well know clients like Paul Jr Design , http://wwww.pauljrdesigns.com/lifest...na-camaro.html The badges they make are designed and machined in BobCAD.

    4) Olive Branch

    If you've had problems with BobCAD CAM and a company or product in the past I want to help. Please PM me you contact information. I will work with my team to resolve any issues and make things right!
    Al DePoalo
    BobCAM Team Leader

  8. The Following User Says Thank You to aldepoalo For This Useful Post:


  9. #7
    Lee Roberts's Avatar
    Lives in Wigan, United Kingdom. Current Activity: Viewing Moderator Control Panel Has been a member for 9-10 years. Has a total post count of 2,544. Received thanks 161 times, giving thanks to others 652 times. Made a monetary donation to the upkeep of the community. Referred 10 members to the community.
    Well said Al, thanks for your support of the community.

    .Me

  10. #8
    Quote Originally Posted by aldepoalo View Post
    Olive Branch

    If you've had problems with BobCAD CAM and a company or product in the past I want to help. Please PM me you contact information. I will work with my team to resolve any issues and make things right!
    Now there is an offer you dont get every day, i hope this sorts itself out... and remember word of mouth goes both ways ... nice one Al
    Always bear in mind that your own resolution to succeed is more important than any other - Abe Lincoln

  11. #9
    Ok first thank you for the offer and I will send details. . .BUT please don't think I haven't contacted Bobcad about this I most certainly did.
    Many emails where sent but very little reply was recieved. I say very little because I did recieve some reply and was being dealt with by a lady who was supposedly "looking into it" but then all contact stopped. Several more emails where sent asking what was happening were never answered.!!

    Now heres the really annoying part from my perspective.!! . . . Your sales team contact me often trying to have me upgrade etc and each time I explain " NO WAY" and tell them why, not one of them has turned round and offered to correct the situation. While ever your sales people show no interest towards helping correct this I will show no interest in renewing or promoting Bobcad.
    This is only BOBCADS loss because if I had a Dollar for every person I help who has asked me what software I would recommend I would be far more wealthy.!!

    Crazy thing is I actually like BOBCAD very much and can create geometry and G-code very quickly. I've helped many a user with getting to grips with the software or ways of achieving things but like has been said earlier Software alone does not make the package and unfortunatly your after sales are letting the side down badly.!!
    (Oh the crashing can be annoying but I don't fully blame BC other software can and does do this but V23 does seem to fall down easily.? . . .Allways at the wrong times.!!)
    Last edited by JAZZCNC; 25-05-2012 at 04:03 PM.

  12. #10
    JAZZCNC,

    I apologize for how your account was handled. It is unacceptable and I want to make sure you account is handled properly from here on out. Please PM your contact information asap. I will make things right!

    Al
    Al DePoalo
    BobCAM Team Leader

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