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  1. #11
    It's a bit hit and miss with the fees. Unfortunately mine don't tend to miss nowadays. The VAT is in a way fair enough, but I object to paying Fedex 10 handling fee for a no doubt automated system and a letter...
    Old router build log here. New router build log here. Lathe build log here.
    Electric motorbike project here.

  2. #12
    I got mine from chai late last year and paid 17 pounds in Fedex charges BUT compared to buying the stuff in the UK, saved well over 50%. I've only had one dealing with chai but he was very responsive, changed the order for me and I got the stuff within 2 weeks, all straight and delivered ok. He was recommended by the folks on the forum here and I'm glad I listened to them!

    Regards
    Mike

  3. #13
    asbo's Avatar
    Lives in Norwich, United Kingdom. Last Activity: 05-10-2015 Has been a member for 4-5 years. Has a total post count of 46. Received thanks 8 times, giving thanks to others 1 times.
    Quote Originally Posted by asbo View Post
    I bought 300 quids worth of rails and ballscrews from chai and I didn't get a customs bill or courier fee or anything :). He put 63USD as the value on the customs declaration though.
    Update on this: today I got a rather nasty letter from FedEx telling me off for not paying an invoice, even though I've not actually received an invoice. I'm wondering if its for the stuff I got from Chai. I've sent them an email so I guess I'll find out shortly.

  4. #14
    ah well i was just about to comment saying i've had no extra charges, but then again i'm still waiting the second part of my order so i'll report back shortly

  5. #15
    asbo's Avatar
    Lives in Norwich, United Kingdom. Last Activity: 05-10-2015 Has been a member for 4-5 years. Has a total post count of 46. Received thanks 8 times, giving thanks to others 1 times.
    The funny thing is this letter gives no indication of what the invoice is for or how to pay it. What's even more amusing is that it says I have to pay within 7 days to avoid further action, the letter is dated 05/12/12 and today is 12/12/12 so that's 7 days

    I got my parcel from Chai back in October so I dunno what's going on. Maybe its not even a legit FedEx letter.

  6. #16
    asbo's Avatar
    Lives in Norwich, United Kingdom. Last Activity: 05-10-2015 Has been a member for 4-5 years. Has a total post count of 46. Received thanks 8 times, giving thanks to others 1 times.
    Well this is finally resolved. After another nasty letter which said they'd send round the debt collectors plus a few emails later, I finally got them to understand that I hadn't received an invoice. They then emailed a copy of the invoice to me and I promptly phoned the magic number and paid the damn thing.
    Why couldn't they have done that in reply to my first email?
    Very poor customer service, but then again I'm not actually a customer so I dunno.

    The result is next time I order from Chai I'll ask him to send via a different courier.

  7. #17
    Quote Originally Posted by Jonathan View Post
    It's a bit hit and miss with the fees. Unfortunately mine don't tend to miss nowadays. The VAT is in a way fair enough, but I object to paying Fedex 10 handling fee for a no doubt automated system and a letter...
    I think they assume that when you have paid a few times you must be a buisness and may be on their system as such so will mostly get charged, why dont you see if you can get it sent to a friends house and see if they miss it.

    Rick
    Always bear in mind that your own resolution to succeed is more important than any other - Abe Lincoln

  8. #18
    21 my charge from fedex for 2 seperate deliveries on a 550 order

  9. #19
    Quote Originally Posted by Ricardoco View Post
    see if you can get it sent to a friends house and see if they miss it.
    Tried that, no luck :( Well, not directly...
    Old router build log here. New router build log here. Lathe build log here.
    Electric motorbike project here.

  10. #20
    I have to say you lot really do not do yourselves any favors, advertising what you get away with all over the forum for the world to see? Thats not a personal poke but just a cautious warning
    If the nagging gets really bad......Get a bigger shed:naughty:

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