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  1. #21
    In my case HMRC got their estimate of the goods wrong - the exporter declared exactly what he was paid.

    If you have the original invoices and receipts for Duty and VAT, you can appeal and may win if you can also present documentary evidence of the warranty claim.

    The bit where you lose every time is Handling Charges, even if you win your appeal the Royal Mail will not refund their fees.

  2. #22
    m_c's Avatar
    Lives in East Lothian, United Kingdom. Last Activity: 3 Days Ago Forum Superstar, has done so much to help others, they deserve a medal. Has been a member for 9-10 years. Has a total post count of 2,908. Received thanks 360 times, giving thanks to others 8 times.
    I don't mind paying the relevant duty, but it's the handling fees that are the killer, and are just a stealth way for the parcel companies to make money. £8 isn't that bad, but to charge upwards of £20 for processing is taking the piss.
    Avoiding the rubbish customer service from AluminiumWarehouse since July '13.

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