Thread: Ecocast plate
So we've established that this is aluminium warehouse behaving improperly? If so, I recommend quoting their terms and conditions back to them. Have a look at section 15 in particular:
- 15.1 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange collection and return. AluminiumWarehouse.co.uk is responsible for paying shipment costs.
- 15.2 If any Goods you have purchased have faults when they are delivered to you, you should contact AluminiumWarehouse.co.uk within 28 days to arrange collection and return.AluminiumWarehouse.co.uk is responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
As I see it, both of those points and possibly some others apply to you, so if you are not happy with their current offer, I would try and be firm with them. State that their policy is to allow returns for faulty items. Hopefully that overrides the "Due to the bespoke nature of cut to size products they are non-returnable" note that is given when you add the item to basket.
Even if you're not too concerned about the scratches, I think it's still worth making a point as otherwise they may continue to do this and upset people to whom it does matter.
Personally I use ASC Metals, or the university stores.
I know who I will be buying my next order from.
Also, there is a lot of info about on the properties of MIC6 on the internet. I cant seem to find much about EcoCast?
I think in this case as the crap finish on one side doesn't impact me using it I will take the £15 refund and be done with it. The time spent faffing around to get the piece sent back as well as being home to receive the new piece (assuming they agreed to take it back and send new) doesn't seem worth it to me.
Just recently Smiths Metals which are a UK chain have been beating ASC hands down on price.
Might just be worth a phone call.
In my case 12mm brass bar in qty of 10's but bear in mind this price difference is also on 1's, just that I needed 10.
ASC was £17 83 per bar
Smiths was £11.87
Last year I was paying £30 per bar in singles from ASC but some metals have gone down in price.John S -
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