Mach3 Software Technical Support

[martin1973]

We have a CNC plasma table we bought from a company call Plasma Frame Limited (no longer trading). I am trying to find a Mach3 field technician that would attend our premises TW4 7EA (Heathrow, London) on a fee basisi to re-configure the system/Mach3 due to a computer malfunction. The problem that we have is that the head/gantry will not move on a cursor command even though the numerical values change and we are able to load a file onto the Mach3 program.

I hope that makes sense and hope that someone can assist.

Best regards,

Martin
Weldwide Services Limited

Hello Jazz/M_C,

Please find below two images as requested, is there supposed to be any illuminated lights of the HG08 board?

When the old PC went bang I took it to a local PC repair shop and they recovered everything and reinstalled it onto the new PC, it all loaded OK but would run.. It may be the case that that the configuration information is already saved as a file on the PC, but I simply don`t know what I looking for which makes it somewhat difficult.



The guy from Plasma Frame who supplied the machine ~3 years ago is no longer trading, I have contacted him and he said it was simple to fix and but has failed to reply to me after numerous polite attempts and have given up (he was unreliable when we bought the machine).

Jazz are you likely to be in or around the Heathrow area anytime soon? I am happy to pay a healthy fee to get this sorted.

We have got two other CNC machines which operate using Delam and Siemens software and are supported by the machinery supplier, unfortunately they don`t offer Mach3 support. Trying to find a field support engineer on-line is proving difficult.

In the meantime any directional pointers would be appreciated.

Best regards,

Martin