Uc300 motion controller problems

Hi all and help
i am using or should I say trying to use a uc300, the installation of the software went tits up and failed a firmware update.
i have reinstalled all the software and can't get the uc300 to connect, there's a flashing led on the board which indicates a firmware problem. I presume that's why it won't connect, is there a way out of this mess.

by the way I am useless with pc's if that wasn't already evident

thanks in advance

USB or ethernet?
What version of the software?

Mach3 or UCCNC?

They have a support forum now, http://www.forum.cncdrive.com/index.php

thanks Gerry
it was usb and mach3, i done a clean install and was able to update the firmware. working now cheers