Firmware not installing

Hi, I am having problems with installing the firmware for my CSMIO/IP-S controller. I have see the network to the correct IP address and network mask. I am using a new cat 7 Lang cable and all other internet options are turned off.
However I am not sure that the firmware files are correct as the Cs-labs is a bit miss leading.
The files are. CSMIO_IP_M_V2_854.csapp And CSMIO_IP_M_V2_854.csfmw. I have tried both but no joy.
I have contacted CS-LABS but know reply. I am running windows 10.
Not sure what to do, can anyone help.