Thread: Mach3 Software Technical Support
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07-11-2016 #1
As Jazz has said, it's the XML (or backups) that contains all the configuration data for the machine, however what version of Windows is on the new computer?
If you open up (my) computer, right click and select "Properties", you should get a screen that shows the key properties for the computer. Is the System Type listed as 32 or 64bit?
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The reason I ask, is going by the parallel cable, I'm going to assume the parallel port is being used, which will only work on 32bit versions of Windows, and Windows 7 or earlier (the parallel port driver will not work on 64bit and/or Windows 8 onwards)
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Jazz did skip a step. When you load Mach3, do you select a profile?
If you do, is it still the exact same one as you did on the old PC?
If it is, then the XML is already in the main Mach3 folder, not the backup folder, so it's more likely to be a problem with the parallel port configuration. However, if the original machine did use plasma.xml (very bad practise!), then check the backup folder, as re-installing Mach 3 may cause the default file to of replaced the configuration file you need.
If you didn't have to select a profile on the old computer, then it means a shortcut had been created that automatically loaded the required profile (You'd need to look at the properties of the original shortcut, and the profile name will be appended to the shortcuts target).Avoiding the rubbish customer service from AluminiumWarehouse since July '13.
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07-11-2016 #2
You should be in good hands with Jazz now Martin, however I would seriously consider getting a new enclosure and re doing that box of bits you've got there !!!
The green backing looks to me like fiberboard, I can see why they may have used that but again seriously ?? Flammable or what ?!?!
You've got what i'm assuming is silicone sealant (looks more like toothpaste) and two cable ties acting as a makeshift wiring grommet supporting the main cable entry point (VERY LIKELY MAINS VOLTAGE @ 240v), all wrapped up in a nice birds nest of power and signal cables...
Not having a dig at you Martin as I know this is how you've received the machine, I'm just worried on your behalf and continually surprised at the things I see others do, that they obviously think in their wildest dreams is a good idea and even safe enough to pass on to someone else..Me
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07-11-2016 #3
Hello Lee,
Toothpaste must have some insulating qualities? The other machines we have are all to a recognized quality standard and all decent. Jazz is very helpful and think I am on the way to getting matters sorted.
This is first for me, using a forum and finding this site very useful.
Martin
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08-11-2016 #4
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08-11-2016 #5
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