Dave,

I had the same problem with mine. It was supposed to ship from Portsmouth in 3 days. When it didn't show they gave me tracking numbers that didn't work. When I pressed them they said it was 'held up by DHL Strike' but DHL had no knowledge of any strikes. When I threatened to cancel the order they admitted that it was coming from Germany. When it eventually arrived the case was split and there was minor damage to the machine. I would have told them to replace it, but I needed it urgently to make various signs and decorations for my youngest Daughter's wedding.

As you probably saw in that thread on MadModder there were a few things needed to sort it, but it did fundamentally work, but obviously the tube and mirrors needed aligning as they all do after shipping half way round the world.