Help please Before I get fired :-(

[magicniner]

Your "Engineer" isn't setting his Co-ordinate zero in his code.

Clumsy Bastard!

[Ger21]

Those sound like messages from my 2010 Screenset macros?
Do you have home switches on the machine? Just home the Z axis first.
Otherwise, Jog the Z to the top of the travel, and Ref Z while it's there.
If neither fixes the issue, then your Clearance Plane is too high, like the message says.

[hanermo2]

As ger and jazz said ...

You need to follow the exact same procedure as the previous practice.
In start-up, zero, etc.

For many reasons, a screen that looks the same is not the same.
And yes, this is wrong.