Quote Originally Posted by JAZZCNC View Post
Nope, I'd have been saying something about that.! . . . Unacceptable returning a polished piece in that state.
I don't disagree with you Dean - they'd probably argue that they're a coating service not a metal polisher, I could probably argue back that I supplied the metalwork already polished (as requested) and would expect to have it returned in that condition.

Obviously something's gone wrong here, but my not saying anything - other than pointing it out in a friendly manner and letting them know that I re-polished the whole thing, boils down to a couple of things:

a. Little faith that a re-polish would be much better (perhaps a little unfair - they've done excellent work for me in the past, but the fact they're saying it looks great when clearly it isn't is enough to make me think twice..)

b. I don't want to be 'that customer' - I really value the fact they get the resin bit right (and that's not guaranteed, due to dust specks etc.) and I can't find anyone else that offers this service, short of doing it myself or going for a more antique feel. I've had the guy walk away from work in the past where I've asked for a specific approach where he probably thought it was more ball-ache than it was worth...

Bit of a rock and a hard place, this one!