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  1. #1
    Chaz's Avatar
    Lives in Ickenham, West London, United Kingdom. Last Activity: 6 Days Ago Has a total post count of 1,654. Received thanks 115 times, giving thanks to others 71 times.
    Quote Originally Posted by JAZZCNC View Post
    When I asked SZGH Mike told me the drive I have could be run on a single-phase supply but at a de-rated motor output.(approx 20%) Not that it matters because I will be running it on 3 phase anyway.
    And that was my understanding too. What I did not pick up was that the version I ordered is 380V only. Ive had words with them, I intend to order more stuff - then they quoted on Friday for 220V 3 Phase despite me reminding them I only have single phase.

    They suggested they could supply one of the items at cost as a 'sorry' for the issue but then tell me how much more complicated / expensive the 220V version is, so perhaps no discount after all. Lets see, Ill probably hear from Susie in the morning.

  2. #2
    Quote Originally Posted by Chaz View Post
    And that was my understanding too. What I did not pick up was that the version I ordered is 380V only. Ive had words with them, I intend to order more stuff - then they quoted on Friday for 220V 3 Phase despite me reminding them I only have single phase.

    They suggested they could supply one of the items at cost as a 'sorry' for the issue but then tell me how much more complicated / expensive the 220V version is, so perhaps no discount after all. Lets see, Ill probably hear from Susie in the morning.
    You may be lucky, i sent an email to Mike and received this reply:
    Sorry for late replay because we are on Holiday this term as Chinese New Year(6th,February,2021-18th,February,2021).Happy Chinese New Year to you and your family!!! We will feedback to you soon after holiday! Thank you very much for your understand!

    Then later he replied, work that one out.

  3. #3
    Chaz's Avatar
    Lives in Ickenham, West London, United Kingdom. Last Activity: 6 Days Ago Has a total post count of 1,654. Received thanks 115 times, giving thanks to others 71 times.
    Quote Originally Posted by Colin Barron View Post
    You may be lucky, i sent an email to Mike and received this reply:
    Sorry for late replay because we are on Holiday this term as Chinese New Year(6th,February,2021-18th,February,2021).Happy Chinese New Year to you and your family!!! We will feedback to you soon after holiday! Thank you very much for your understand!

    Then later he replied, work that one out.
    Ah yes, in which case nothing will be happening. Forgot about that.

  4. #4
    Quote Originally Posted by Chaz View Post
    Ah yes, in which case nothing will be happening. Forgot about that.
    You'd probably want to wait anyway because shipping is through the roof at the minute.
    -use common sense, if you lack it, there is no software to help that.

    Email: [email protected]

    Web site: www.jazzcnc.co.uk

  5. #5
    Chaz's Avatar
    Lives in Ickenham, West London, United Kingdom. Last Activity: 6 Days Ago Has a total post count of 1,654. Received thanks 115 times, giving thanks to others 71 times.
    Quote Originally Posted by JAZZCNC View Post
    You'd probably want to wait anyway because shipping is through the roof at the minute.
    Thanks. Is that due to people trying to get stuff before the holidays?

  6. #6
    Quote Originally Posted by Chaz View Post
    Thanks. Is that due to people trying to get stuff before the holidays?
    IMO it's mostly because of the greedy profiteering freight company's. But the official line I keep getting is that for Airfreight it's covid and difficulty at terminals. For Sea freight, it's a lack of ships due to them being delayed in EU and various parts of the world again blaming Covid. Container prices have gone up by 500% and 600% depending on were coming from. Typical container prices were $2000 now it's $10 -$12,000 with delays anywhere up to 4-6wks and that's on top of usual 8-10wks shipping times.!

    No one is sending anything by sea freight at the moment because of the price, so all major shippers are sitting on the fence waiting for prices to drop after the Chinese new year, which will then cause a shortage of available space on the boats, which then, in turn, will keep the prices high IMO.!!

    It's a nightmare getting parts at the moment.!
    -use common sense, if you lack it, there is no software to help that.

    Email: [email protected]

    Web site: www.jazzcnc.co.uk

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