I have a modest amount of experience with an AXYZ machine and can agree that they are OK,but perhaps a little short of wonderful in some respects. A lot depends on the age of the machine as they were using a controller that would only accept a file name of less than eight characters until well into this century and this was a feature of lots of computers until Windows 95 came along.So you might conclude that keeping the software up to date wasn't a top priority for them as long as the machines did the job. Having seen the machine with the covers off, I was a little surprised by the modest size of the steppers although later machines ,I believe graduated to servos. The frame and gantry would be a decent basis for an upgrade project,but you probably want to be producing and not playing with nuts and bolts and re-calibrating.Which gets more challenging if you have to develop tool changing routines.

The cynic in me wonders whether AXYZ might just happen to have a trade in machine that they could have done a modest upgrade on and which might be better suited to a spell of factory support.It certainly seems that asking them about long term support might be a revealing question for a prospective purchaser to pose.