Maybe that's different story, but I had similar problems with floors-2-go. I've purchased vinyl from local store in Wolverhampton, stuff never arrived as promised. Manager was lying all the time, he was avoiding us when we wanted our money back. We nearly ended up in court, but with help of the council we managed to get our money back after 3 months. I found on internet it's not the first time Floors-2-go cheat customers. My personal advice is AVOID FLOORS 2 GO as much as you can !!! BTW I was going to buy stuff from Merchant Dice, but it's not going to happen after Simon and Ian's posts. Merchant Dice - YOU'RE LOOSING CUSTOMERS !!!!