Warning against AccTek

[the great waldo]

If they haven't delivered the machine cancel the contract and demand your deposit back (easier said than done and tell them you will post your experience on every cnc forum you can get your hands on) You can't be expected to build a new workshop because they screwed up on the dimensions of the machine!! Good luck.
Cheers
Andrew

[LangleyWoodworker]

If they haven't delivered the machine cancel the contract and demand your deposit back (easier said than done and tell them you will post your experience on every cnc forum you can get your hands on) You can't be expected to build a new workshop because they screwed up on the dimensions of the machine!! Good luck.
Cheers
Andrew

Thanks, that's essentially what I did. I also raised a dispute on Alibaba (didn't realize at first, but seems that Alibaba has a dispute process even for purchases made without Trade Assurance, or even made outside their platform).

I'm not sure whether it was the dispute, or mentioning that my posts on various forums and groups have gathered thousands of views, but they found a way to resolve the size issue. It's not an ideal solution (essentially removing some cosmetic panels and re-working one part of the mechanism) as the cosmetic panels were nice, but if they can show that it will now meet specifications, it's something that's not a big deal to overlook.

Even though I didn't purchase with Alibaba Trade Assurance, they still have a dispute resolution process. I'm not sure how effective it really is, and what kind of power they have over the supplier in that case. But it's probably "just a coincidence" that they found this solution once I raised the dispute.