Hi Lee,
No I had not telephoned him, I wanted a written response so that I could make a decission on a prospective purchase.

Yes I too noticed the use of multi email addresses, i.e he also goes by the name "harryuk" on ebay.

I am ( after having been the recipient of some building work by someone who featured on "homes from hell" on TV under a diffirent name, and whom I know is still in business yet under again a diffirent name, ) a little mistrustfull of those in business who seem to have multiple "aliases".

I am in no way saying that Hugh is mistrustfull, but looking for assurances from other customers that their products and after sales support is at a standard I expect from a supplier, after all none of us want to spend our hard earned money unwisely.