Thread: Advice needed on Amadeal
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20-08-2015 #7
Hello All
I would like to tell you about my personal experience with Amadeal, and its not good. I have joined this forum to tell my story, but; in my day job I am a Journalist and film maker so I have put a warning up on YouTube and a few other well known websites
I have had an Amadeal CJ18 for around 3 years. The lathe is OK, not special but did what was required.
Getting parts from Amadeal was OK when dealing with Huge but dealing with Edward was difficult at the best of times, he always wanted to give a superior attitude that was rather annoying at the best of times.
The latest part I needed was an on/off switch. I spoke to Huge, ordered the part which came next day. The first annoying factor was the new part looked used, had marks and one wire was cut off.
I stripped the control board down, fitted the part and low and behold it did not work......
The next day I phone Amadeal, Edward answered the phone, I told him that they had sent a second hand part out, that it did not work, and that I was not happy with this.
Edward told me; "Sometimes we send parts out and they don't work, that's life"
I told him that I was not happy with receiving a second hand part and that this problem has cost me time and money and I did not appreciate the way he was speaking to me as a customer
Edward said " I dont get paid enough to talk to p###ks like you.
Then he added " F##k off you F##k face C##t
I am sure you will say this cannot be, I must be lying, why would I say such a thing........ Why would Edward be such an idiot.
WELL; I was calling from my office so the call was recorded, yes I have the whole abusive conversation ! It has been uploaded on to YouTube under the title 'Amadeal Lathes The Shocking Truth'
Perhaps Edward should get off the drugs.........
This has also been reported to trading standards....
This is my personal experience with Amadeal Lathes, its 100% true, very upsetting and I stand by it.
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