Clarke Lathe

[GeorgeD]

Irving,I sent him two or three emails asking him did he want to come to some arrangement ie drop the price a bit or send me an item for the dropped price.

He ignored all contact to alleviate the problem,the spindle came wrapped in waxed brown paper,only would have taken a minute to unravel and check it out.

His communication is poor, his 3 ebay negs will vouch for that.

[irving2008]

Irving,I sent him two or three emails asking him did he want to come to some arrangement ie drop the price a bit or send me an item for the dropped price.

He ignored all contact to alleviate the problem,the spindle came wrapped in waxed brown paper,only would have taken a minute to unravel and check it out.

His communication is poor, his 3 ebay negs will vouch for that.

3 negs out of 3000? I think sometimes its too easy to be hyper-critical when you've never done it yourself... in a small organisation it only takes someone to be off sick a few days for a backlog to build up, and with online we expect instant response when in reality it might take a few days to work out what the issue is, contact the original supplier, decide on an action and reply. And you know what, sometimes the customer isn't right... (and I speak from personal experience as a major online retailer)