Wonder if it is some kind of charge pump problem. This is a safety feature and needs to be either configured in the pins, or overriden on the board directly (to bypass).

On my system this is pin 1 (port1). In the ports and pins menu, if you scroll down one of them lists the charge pump. In this table you need to add the pin and port required.

As John has mentioned, if you know the pins required for this controller it would help with setting it up. Could you take the lid off and tell us the make of the parts inside? They are possibly off the shelf bits and will have pin outs listed.