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  1. #1
    This is the answer I've got from the eBay seller:

    dear friend
    if the spindle has problem ,we will exchange a spindle to you ,we pay the shipping cost
    friend ,th e picturer you sent us can not be opened
    could youplease resend it to us again?
    (You can upload the picture video to web www.photobucket.com then give us the video link or you can send it to [email protected] ), and describe the problem, then we will see the problem and know how to resolve it. The more detail that you show the problem, the more quickly we can resolve this problem for you.
    He seems quite responsible.

  2. #2
    Quote Originally Posted by chip View Post
    i would still open an ebay/paypal case asap then explain you had to do it as a formality..then keep an eye on case expiry dates.
    I'll wait a little longer to open a case, the seller has sent me this e-mail:

    dear friend
    i have hand your pictures and your problem to the factory ,once we get reply from them ,we will reply you immediately

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