Quote Originally Posted by John S View Post
many people do not understand the power of the forums and Internet. ...

Now no one is perfect, everybody drops a bollock from time to time. What matters is not that you dropped the bollock but how you treat the customer and what you do to rectify the problem to both of yours satisfaction.
Couldn't agree more. I think Ant started this thread to pass on what he believed to be a good deal with a UK company, because he was chuffed with his new baby even before it was born!

This could have been very positive for the builders of this machine, but sadly turned out otherwise... for all concerned.