Give some more info on the drives, motors and setup please.!

Also which pins where you checking Direction or step.? and where abouts did you check from.? On drives Dir/Step pins or direct from motor wires or Phase inputs on drives.?

When you say pair.! do you mean pair of wires that make one side of the motors phase IE: A+ if using 8 wire motors, so 4 pairs in total A+ B+ A- B- or using 4 wire motors meaning 2 pairs A+ A- being one and B+ B- other.?

Give as much info as possible and it will make it easier to help.