Aluminium Profile - ValuFrame?

[blackburn mark]

ValuFrame (Automation Supplies Ltd) are just down the road from me, 10mins away!

I gave them a call awhile ago asking for some profile for a very small job, i got the £100 min order thing told to me and then wouldnt let me collect...even when i said i'm literally 10 mins down the road (Wigan).

If i remember correct i was told "Its only £10 for postage and it will be on a next day service.".....really?...what ever mate!

Thanks for the warning Jazz i was thinking of going back to them for another try but i dont think i will now, i have spoken to kjn on the phone and they couldnt have been more helpful.

.Me

im sure he just has an office and just plays the middle man thats why he wont let you collect, my profile came over from the continent, i had no problems with quality and lengths though

[valuframeuk]

Hello everyone.

Fascinating reading, I'm actually the owner of the company, so this is a really interesting thread and I'd like to comment on some of the items raised here.

Regarding the delivery to a commercial address, we are primarily a business to business supplier and our carrier contract is set up to deliver to businesses in industrial estates and so on rather than domestic addresses.
There is a higher cost for, and often problems with delivering to home addresses when nobody is home. If nobody is available when the carrier tries to deliver, they will not drop off the goods without a signature so they have to re-present the goods. This incurs an extra charge for us and therefore you, so we always ask if our clients can provide a business address for the drop off, maybe an office, factory or shop where you or a friend or a family member can sign for the goods.

We are not saying a home delivery cannot be done. It's just more expensive potentially for both parties.

Yes we do have a minimum order charge of £100 presently because for us, smaller orders are not profitable, but we are investigating having an online shop soon so maybe that will be better suited. It is explained in out terms and conditions see www.valuframe.co.uk to download the price list and catalogue.

Linear motion is not our strong suit, we have so far concentrated more on the structural elements of our system. Who knows, in the future we may develop the linear side.

We do have a warehouse in the UK with a full stock, but our office is in a separate location in Preston.

We are not connected with Rexroth in any way.

We are happy to deal with private individuals who can live with the above for the time being, but for now I suppose you can't please everyone!