Thread: Toolpath not cutting as shown
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02-05-2013 #21
Well reading the post over on Mach where he said it was port EC07 I now wondering if we are getting all the correct information.
Now this isn't aimed just at Phizell but in general.
I do phone and web support for two makers of CNC machines and the hardest problem we get is the user doesn't not read the questions correctly and give the correct answers as many times they are off doing what they think is right.
Recently I asked one customer if Mach was talking to the computer ie move the jog keys and the display updating.
Was assured it was so moved on to why the computer wasn't talking to the machine. After literally hours of work turns out that Mach wasn't talking to the computer, the display was NOT updating [ some weird corporate version of XP ] and with a simple no frills computer it all worked OK.
Much as I hate bullet listing I give them out and insist they go thru and give me back the results, not just one or two the whole list or we don't move on.John S -
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