Well, to their credit so far, the supplier has been quick to respond.

Some help on interpreting would be useful before I try what they suggest ! ....

Are they suggesting I wire up a stick and see if it sparks ? lol

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Dear freind,
Thanks for your messaage
I am sorry for this unhappiness it caused to you, as the problem my suppliers said that is tube broken bc.
In this case, Firstly, please apart the laser tube from both side, and then you use a 3mm-5mm wood stick to connect the 2 wires. after that, please press the red button on the power supplys.If you can see the Ignition phenomenon, the problem is the laser tube.But if no Ignition phenomenon, then it will be power supplys problem.
Please get me back to know the result and then we can service you better, ok?
Please don't worry, we are always here to try my best to solve the problem for you.
Awaiting for your reply
Best regards
Michaela Veit