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  1. #1
    Quote Originally Posted by centurian View Post
    I'm in the process of building an OX cnc router from Openbuilds in America, but didn't purchase the control board at the same time as they were out of stock. I have since bought a Synthetos gShield (grblShield) V5 from Adafruit which I received damaged in transit. It was sent in a jiffy bag with bottom pins sticking through the bag and when I opened it all the top pins were bent to one side.

    Adafruit saw the error of their ways after I photographed the bag before opening it showing the pins sticking out and another when I'd opened it. They refunded the cost of the board and the UPS costs.

    They wanted to replace the board but I said no as I'd have to pay another £25 for Customs import charge.

    Anyway I'm looking for an CNC xPRO control board (see attachment) from either a UK or a European supplier. I'm fed up with Customs pouncing on me every time I buy something abroad.

    I'd be grateful for any help with this inquiry.

    Thanks a lot.

    Mike
    (centurian)

    hi,

    i may have a spare brand new one of these, give me 2 days and ill let you know once my cnc is together as i got 2 xpro v3 controllers with my system and i only need one.

  2. #2
    Clive S's Avatar
    Lives in Marple Stockport, United Kingdom. Last Activity: 17 Hours Ago Forum Superstar, has done so much to help others, they deserve a medal. Has a total post count of 3,345. Received thanks 618 times, giving thanks to others 83 times. Made a monetary donation to the upkeep of the community. Is a beta tester for Machinists Network features.
    Quote Originally Posted by grennak View Post
    hi,

    i may have a spare brand new one of these, give me 2 days and ill let you know once my cnc is together as i got 2 xpro v3 controllers with my system and i only need one.
    Hi Welcome to the forum are you aware that you are answering a post that is more than 3 years old.
    ..Clive
    The more you know, The better you know, How little you know

  3. #3
    As an addendum to this old thread:- If goods are marked as 'Zero value - Warranty replacement' could HMRC disagree and charge what they like ?

    I have had goods (10 electrical sockets from China, which I paid $15 (£12)) and then customs wanted £8 Import charges and VAT and Royal mail added £7 handling charge. I refused the goods and they went back to China, who sent another lot, which came straight through.

  4. #4
    m_c's Avatar
    Lives in East Lothian, United Kingdom. Last Activity: 3 Hours Ago Forum Superstar, has done so much to help others, they deserve a medal. Has a total post count of 2,964. Received thanks 368 times, giving thanks to others 8 times.
    Quote Originally Posted by cropwell View Post
    As an addendum to this old thread:- If goods are marked as 'Zero value - Warranty replacement' could HMRC disagree and charge what they like ?

    I have had goods (10 electrical sockets from China, which I paid $15 (£12)) and then customs wanted £8 Import charges and VAT and Royal mail added £7 handling charge. I refused the goods and they went back to China, who sent another lot, which came straight through.
    In short, yes. If they deem something to of been under/wrongly declared, then they can charge duty to what they deem to be a realistic price I.e. if something is commonly sold on websites for say $100, but it's only declared as $10, then they can apply duty to $100. The only way you could appeal it, is if you had proof that you only paid the declared amount. The same applies to warranty replacements, in that HMRC could ask for proof that the original was in fact faulty, and you didn't pay for the replacement.

    Ultimately, it's a numbers game. Customs don't have the manpower to check everything, so they just check anything obviously wrongly declared, along with a random selection. I'm sure they will have some algorithms to seek out certain items/known offenders, but chances of getting something checked is slim.

    I know personally, I've only ever had one parcel opened by customs (they have customs tape to let you know it was them that opened it for inspection), which I suspect was due to the size/weight of the parcel compared with the declared value.
    Avoiding the rubbish customer service from AluminiumWarehouse since July '13.

  5. #5
    In my case HMRC got their estimate of the goods wrong - the exporter declared exactly what he was paid.

    If you have the original invoices and receipts for Duty and VAT, you can appeal and may win if you can also present documentary evidence of the warranty claim.

    The bit where you lose every time is Handling Charges, even if you win your appeal the Royal Mail will not refund their fees.

  6. #6
    m_c's Avatar
    Lives in East Lothian, United Kingdom. Last Activity: 3 Hours Ago Forum Superstar, has done so much to help others, they deserve a medal. Has a total post count of 2,964. Received thanks 368 times, giving thanks to others 8 times.
    I don't mind paying the relevant duty, but it's the handling fees that are the killer, and are just a stealth way for the parcel companies to make money. £8 isn't that bad, but to charge upwards of £20 for processing is taking the piss.
    Avoiding the rubbish customer service from AluminiumWarehouse since July '13.

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