redsail m500

[calida]

I have a Redsail m500 laser. The laser fires and seems to work fine although the microswitches on the bed don't work - i'm presuming this is a software issue as i've had the cables tested. The software i've been sent was lasermate/laserworks but the USB drivers say they load but don't. I've read that Redsails use Easycut; hence i'm thinking its the wrong software. The USB driver in any case is wrong; appears to not load and doesn't show in drivers. Also the software doesn't load as it asks to be connected to the machine and although it is says 'communication failure'. My laptoopo recognises the hardware; states no driver installed.
I've tested other things out with a friend who also seems to think its software based.
Does anyone know any more??7
Help would be great thanks.
Calida