redsail m500

[calida]

I have a Redsail m500 laser. The laser fires and seems to work fine although the microswitches on the bed don't work - i'm presuming this is a software issue as i've had the cables tested. The software i've been sent was lasermate/laserworks but the USB drivers say they load but don't. I've read that Redsails use Easycut; hence i'm thinking its the wrong software. The USB driver in any case is wrong; appears to not load and doesn't show in drivers. Also the software doesn't load as it asks to be connected to the machine and although it is says 'communication failure'. My laptoopo recognises the hardware; states no driver installed.
I've tested other things out with a friend who also seems to think its software based.
Does anyone know any more??7
Help would be great thanks.
Calida

[EddyCurrent]

I assume you looked here ? http://www.hflaser.com/download.html

[calida]

Yes i have looked at that but most of the downloads are just specifications; the USB driver downloads are 7z files which i can't open (is there something i need to do to load these??)

[EddyCurrent]

Yes, unzip them with this; http://www.7-zip.org/

[gavztheouch]

The pc software/drivers will be quite specific to the board running inside the laser cutter. Where did you buy the laser?

Can you upload files to the laser from a usb memory stick?

[calida]

it doesn't let me upload from USB stick. I've had it looked over by someone more knowledgable than me, seems to be just software issues....i've been sent laserworks/lasermate and it doesn't load right. I'm using windows 8.1.
Calida

[gavztheouch]

Can you move the head around with the arrow keys.

[calida]

Yeah and the laser fires; everything has been tested it just doesn't talk to my computer.