Sieg KX1 & Mach3 won't come out of emergency reset

[Jess]

So, this is my understanding of the law as a layperson; I'm not a lawyer. When I've had trouble, mentioning 'The Sale of Goods Act' and 'Trading Standards' has usually helped, albeit we were talking about significantly less money. I'm also talking strictly as a consumer; if you bought it as a business - or with the appearance that you were a business - different rules apply.

Obviously, if do have trouble with Arc then you may want to speak to someone like Citizen's Advice etc.,

I have considered asking Arc to make it right. Like I say I've had the mill for a while but only really got down to putting it to use over the last few weeks. I was concerned that they'd use that somehow against me.

Certainly, it's easier when it's a recent purchase. There's a period of time where the seller is responsible for showing that the buyer broke it; and after that the onus moves to the buyer. However, given its just been sat on a bench, it seems fairly obvious that you didn't break it. Definitely get in contact ASAP to say that you're still having trouble.

That and they aren't the ones providing the support.

Your contract for a working mill is with Arc. They've just asked you to speak with their subcontractor for support. Even if the subcontractor messes up, liability - as far as you're concerned - remains with Arc. (Arc may be ab

I am covered under UK law for a year right? Worth considering I suppose...

UK law doesn't state a period here; just that to be of satisfactory quality, the goods must last for a reasonable amount of time. Reasonable depends on the goods; a reasonable life for a bio might be a few weeks whilst a washing machine might be 6 years. Seems a >£3000 CNC machine.