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24-05-2012 #6
Hello Everyone, Sorry that it took so long to get back to you. We've / I've been very busy working with all of our clients that are upgrading and answering questions about the new V25.
1) Ye all very well But do you still tell the customer there getting the all singing dancing product to get the sale then send them the basic version.?
This is NOT a standard practice of BobCAD-CAM, but I can understand how there could be confusion of what you were demoed and what you purchased. It's been a few years now since we sold V23, but if you can PM me you contact information I will look up what happened in your account and make things right.
2) Customer Service
We work very hard to support and work with all of our clients. If you are having issues with BobCAD please feel free to PM or post a topic in this community. For those of you that read my threads, I do my best to provide useful information and answer questions to the best of my ability.
3) BobCAD CAM as a Product
V25 is the result of much hard work and is completely based on user feed back. I would like to think we've done a great job of adding features that you guys requested. If BobCAD CAM is not the right product you and your shop, that's ok. For many shops BobCAD CAM is the right solution and what we offer can stand up to really any CAD CAM system on the market IMHO.
We have many many happy customers that use BobCAD CAM to program their parts. Doug is a great example, http://www.bobcad.com/articles/bobca...ks-for-me.html
We also have well know clients like Paul Jr Design , http://wwww.pauljrdesigns.com/lifest...na-camaro.html The badges they make are designed and machined in BobCAD.
4) Olive Branch
If you've had problems with BobCAD CAM and a company or product in the past I want to help. Please PM me you contact information. I will work with my team to resolve any issues and make things right!Al DePoalo
BobCAM Team Leader
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