Drivers operating in erratic way

[John11668]

The first question to ask is it a genuine UC100 from CNCdrive motion controls or was it bought from eBay.?

Next, I've seen this happen many times with various controllers, and often it's a corrupted Mach3 XML. Either create a new profile using the same settings or go into the XML backup folder and use an old one that you know worked. Personally I'd set up a new one.

Or better still invest in UCCNC as it's now much better than Mach3.

I took your advice on this Jazz and was quite happy with what I got until this week .
I lost my licence as a result of a crash and having to reinstall Windows .
UCCNC license disappeared too . I have asked them to resend email and two days later with much discussion on CNCdrive forum I am no further forward .
As I said there it is like buying a new car and finding yourself calling for help from manufacturer then getting ignored .

I am in no way trying to blame you jazz but just noting that while their software looks good their customer support can be second rate .
This seems to be borne out by some reviews .

[JAZZCNC]

I took your advice on this Jazz and was quite happy with what I got until this week .
I lost my licence as a result of a crash and having to reinstall Windows .
UCCNC license disappeared too . I have asked them to resend email and two days later with much discussion on CNCdrive forum I am no further forward .
As I said there it is like buying a new car and finding yourself calling for help from manufacturer then getting ignored .

I am in no way trying to blame you jazz but just noting that while their software looks good their customer support can be second rate .
This seems to be borne out by some reviews .

If you go to your Email server you may still have the email if you didn't delete it.? . . . But this should serve as a lesson to back up to an external source ie: USB stick or offsite drive like Dropbox.!!

[John11668]

lesson learned Jazz, but still doesn't alter the fact that their customer service is appalling

[JAZZCNC]

lesson learned Jazz, but still doesn't alter the fact that their customer service is appalling

Possibly but have you considered we are not the only country struggling with Covid and they might be short-staffed.?

[the great waldo]

lesson learned Jazz, but still doesn't alter the fact that their customer service is appalling

I had the wrong license file for my controller and emailed Balazs with some screenshots where he spotted that I had the wrong license for my particular controller on a Sunday morning and got the correct file in 15 mins. I would check your spam filters as they can be unpredictable.
Cheers
Andrew

[John11668]

Been there - checked all spam too
License file arrived at 3AM No apology, no excuse , or anything