6040Z USB connection issues

**Lee Roberts** · 01-08-2019

Hiya,

Did you manage to get this sorted out, be sure to keep any power cables away from the USB cable. This mess's with allot of machines trying to run via USB comm's and fixes the problem most of the time.

**rogw** · 01-08-2019

Originally Posted by Lee Roberts

Hiya,

Did you manage to get this sorted out, be sure to keep any power cables away from the USB cable. This mess's with allot of machines trying to run via USB comm's and fixes the problem most of the time.

Not fixed as yet, I have ruled out interference with the usb cable by using a screened cable.

I'm still going through the support from the vendor, which is painfully slow I will say, but I have a feeling it is the usb pcb in the control box that's failed as I've tried running it with a difference pc with a fresh software install. I just need them to either send a replacement out, or tell me they won't so I can get things sorted (and upgraded :) ) myself.

Roger

**Lee Roberts** · 01-08-2019

Originally Posted by rogw

Not fixed as yet, I have ruled out interference with the usb cable by using a screened cable.

I'm still going through the support from the vendor, which is painfully slow I will say, but I have a feeling it is the usb pcb in the control box that's failed as I've tried running it with a difference pc with a fresh software install. I just need them to either send a replacement out, or tell me they won't so I can get things sorted (and upgraded :) ) myself.

Roger

No problem but I would still make sure the cables are segregated, have a look in the control box as well and make sure no internal wiring is being effected in the same way.

**threedee** · 01-08-2019

I had somewhat similar problem with 3dprinter. Have you tried using different usb port in laptop/computer ?
In my case windows decided to not recognise my printer on this particular port for some reason.

Also, ditch all the usb hubs if you're using any - they, for the most part, are an antenna for EM interference... Cheap ones anyway...

**rogw** · 01-08-2019

Originally Posted by threedee

I had somewhat similar problem with 3dprinter. Have you tried using different usb port in laptop/computer ?
In my case windows decided to not recognise my printer on this particular port for some reason.

Also, ditch all the usb hubs if you're using any - they, for the most part, are an antenna for EM interference... Cheap ones anyway...

I have tried a completely separate pc, no hubs involved on either.

**rogw** · 01-08-2019

Originally Posted by Lee Roberts

No problem but I would still make sure the cables are segregated, have a look in the control box as well and make sure no internal wiring is being effected in the same way.

I had a peek inside and the cabling looks well separated in terms of high / low voltage. and the motion control board is the opposite end of the box to the transformer and vfd.